![]() ![]() If auto-check creation is enabled, then the check will be opened when the party is marked as partially seated in OpenTable. The OpenTable integration transfers the guest's full name, email, and phone number from OpenTable to the Lightspeed POS app. Your master device must run the Restaurant POS app during the shift, but you can switch there between applications on other devices. The device assigned to receive orders for reservations can be set in the Back Office for the business location under Integration > Online ordering > Reservations. We strongly recommend keeping Lightspeed Restaurant POS open on one of your devices to avoid delays in opening checks on the POS. To modify the default account profile for checks opened by OpenTable in the Back Office, go to the business location under Integration > Online ordering > Reservations. To avoid having the scheduled amount profile overridden, disable auto-check creation in the Back Office. When the auto-check creation setting is enabled, all checks are assigned to this account profile by default, even if another account profile is scheduled. If you disabled the OpenTable integration before December 2022, then you need to connect OpenTable and request that they remove the integration from their system before reactivating it in Lightspeed Back Office. No, the OpenTable integration is free for merchants with existing Lightspeed and OpenTable accounts. Using the OpenTable integration: learn how to manage reservations in OpenTable Guest Center web app and Lightspeed Restaurant.Setting up the OpenTable integration: learn how to enable the OpenTable integration and configure the OpenTable integration settings.How to set up and use the OpenTable integration Sending table status updates: The Course Mapping feature keeps your OpenTable Floor Plan up-to-date with the latest status of tables.Smoothing transitions: The moment a guest is seated in OpenTable, the guest and reservation information is immediately transferred to the POS.Enriching your data: The OpenTable integration allows you to match all information about a guest's dining experience back to reservations in OpenTable.The table status updates in the following sequence: seated, starter, main, dessert, paid. ![]() When you seat a reservation in OpenTable, it will appear on your Lightspeed Restaurant table layout, and the status is updated in OpenTable as the meal progresses in Lightspeed Restaurant until the receipt is fully paid. The OpenTable integration with Lightspeed Restaurant synchronizes OpenTable guest and reservation data to Lightspeed and sends financial data back to OpenTable. This way, you can shorten waiting times and use the maximum capacity of your restaurant. OpenTable is a reservation platform helping you to manage and seat reservations in your restaurant. If you haven’t created an account yet, visit OpenTable to get started. To use the OpenTable integration, you'll need an OpenTable account.
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